Support
We offer 3 levels of support for both hardware and software; Bronze, Silver and Gold. These can mixed and matched between software, servers, workstations, and all other hardware to provide the cover suitable for your needs.
As an example, a Server on our Gold cover would include the following support features
- High Priority 8 Hour Response
- Unlimited Support via Email
- Unlimited Hotline Support
- VPN Remote Support
- Diagnosis of Faults
- Collection/Return of Items
- Repair/Replacement of Faulty Components
- Reinstallation and Configuration of Operating System after failure
- Reinstallation of Applications after failure
- Reinstallation of Data after failure
- Annual Tidy Up Visit
- 3rd Anniversary Future Longevity Visit
- Daily – Remote Backup Management
- Weekly – Remote Event Log Management
- Virus Disinfection
- Email Management
- Microsoft Updates Management
- Security Management
- System Reconfiguration
Please call for a free site survey and support quotation.