Support

Hardware and Software Support
We offer 3 levels of support for both hardware and software; Bronze, Silver and Gold. These can mixed and matched between software, servers, workstations, and all other hardware to provide the cover suitable for your needs.
As an example, a Server on our Gold cover would include the following support features
High Priority 8 Hour Response
Unlimited Support via Email
Unlimited Hotline Support
VPN Remote Support
Diagnosis of Faults
Collection/Return of Items
Repair/Replacement of Faulty Components
Reinstallation and Configuration of Operating System after failure
Reinstallation of Applications after failure
Reinstallation of Data after failure
Annual Tidy Up Visit
3rd Anniversary Future Longevity Visit
Daily – Remote Backup Management
Weekly – Remote Event Log Management
Virus Disinfection
Email Management
Microsoft Updates Management
Security Management
System Reconfiguration